KF Wood — Collectors Club App

Privacy Policy

Last updated: 29 May 2026

1. Who we are

KF Wood is a sole trader business based in the United Kingdom, creating bespoke CNC wood carvings. We operate the KF Wood Collectors Club mobile application (the “App”).

For any privacy-related questions, you can contact us at:

Email: [your email address]
Website: [your website URL]

2. What information we collect

When you use the KF Wood App, we may collect the following information:

Information you provide directly:

Your name and email address when you create an account
Your delivery address for order fulfilment
Order history and purchase details
Communications you send us through the App

Information collected automatically:

Device type and operating system (iOS or Android)
App usage data such as features accessed and time spent in the App
Push notification preferences

3. How we use your information

We use your personal data for the following purposes:

To process and fulfil your orders and send you order tracking updates
To operate the Collectors Club loyalty programme, including points and tier status
To send you behind-the-scenes workshop updates and push notifications related to your orders
To communicate with you about your account or purchases
To improve the App and our products based on usage patterns
To comply with our legal obligations

Our lawful basis for processing your data is: performance of a contract (to fulfil your orders), legitimate interests (to improve our App and services), and your consent (for marketing communications).

4. Third-party services

We use the following trusted third-party services to operate the App. Each has its own privacy policy and processes your data on our behalf:

Firebase (Google LLC)

We use Google Firebase to power our app backend, database, and authentication. Firebase may process your account data and app usage information. Firebase is operated by Google LLC and complies with applicable data protection laws. You can review Google’s privacy policy at https://policies.google.com/privacy

Stripe

We use Stripe to process payments securely. When you make a purchase, your payment details are handled directly by Stripe and are not stored by KF Wood. Stripe is certified to PCI Service Provider Level 1. You can review Stripe’s privacy policy at https://stripe.com/gb/privacy

5. Data storage and international transfers

Your data may be stored and processed in countries outside the United Kingdom, including the United States, where our third-party service providers (Firebase and Stripe) operate their servers. Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

6. How long we keep your data

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal or accounting purposes (typically up to 7 years for financial records).

7. Your rights

Under UK data protection law, you have the following rights:

Right to access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate data
Right to erasure — you can ask us to delete your personal data in certain circumstances
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can ask us to provide your data in a portable format
Right to object — you can object to our processing of your data in certain circumstances
Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [your email address]. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have not handled your data correctly.

8. Cookies and tracking

The App does not use browser cookies. Firebase may use device identifiers and similar technologies to support app functionality. We do not use any third-party analytics or advertising tracking tools in the App.

9. Children’s privacy

The KF Wood App is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their personal data, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this document and notify you through the App. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [your email address]
Website: [your website URL]
Address: [your business address]

KF Wood is a sole trader. This policy is governed by the laws of England and Wales.